Refund policy
Not in love with your purchase and want to return it?
Please understand that we are a small, local business. We try to consistently bring new inventory into our shop. With that being said, our BESTIES prefer that we bring a quality of different styles and products, rather than a large quantity of the same items. Because of this, our product turnover is around 10 days.
Full-priced items are available for return within 10 days of purchase for store credit only. Unfortunately, after the 10 days, we are not able to accept the return. Please note that all accessories [all handbags, all jewelry, all undergarments and all shoes] are final sale. All sale items are also final sale.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
Returns can be made in store or by mail. All returns are for store credit which can be used in-store or online, and the credit does not expire.
To start the return process via our return portal, Re:do, please click HERE.
Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Instant Exchanges
Exchanges can be made in store or by mail. To start the exchange process via our return portal, Re:do, please click HERE.
Eligible items are available for exchange within 10 days of purchase. Using our returns platform, you will be able to easily select the item(s) you want to return, and the new item(s) you would like to receive. Your store credit will automatically apply within the exchange, and you will owe for any remaining balance. An exchange for lesser value will result in store credit for the remaining balance. Instant exchange items will be shipped out once the exchange is confirmed.
Please note: you will be asked to provide payment information for the instant exchange as a security measure. There will be a $1 hold on your credit or debit card, that will be removed once the return items have reached our store. You will have 3 days from the time of submitting your exchange to get your return items in the mail to us using the return label provided in re:do. Failure to ship your returns back within the 3 day timeframe will result in a charge to your given payment method for the newly exchanged styles.
For questions regarding instant exchanges, please reach out to us at returns@bestandcoboutique.com.
You can ship a return back to us using whatever courier you choose, should you not use our return center. Please note that returns must be approved by Best & Co. Boutique prior to returning the package on your own.
DAMAGES/ISSUES
If you have received a damaged item or something is incorrect with your order, please contact us directly at jessica@bestandcoboutique.com or call us at 225-306-4357.
